Explore What Makes Us Different
Purpose Driven
Sentrics is singularly focused on improving the health and wellbeing of residents in senior living communities. We think of every resident as an extension of our own family.
Servant Leaders
We believe we are in this world to help others first and foremost.
Mindful Culture
When we built Sentrics, we chose to build a culture that puts employees and their families first.
Job Openings
Operations Engineer
Sentrics is seeking an entry-level Operations Engineer to work with our development and QA teams. Reporting to the CTO, the Operations Engineer will be part of the team that is responsible for ensuring the continued reliability and efficiency improvements of Sentrics next-generation and legacy products. Participating in a tight-knit environment, the ideal candidate will have strong problem-solving and communication skills coupled with experience working with systems used in senior living or hospitality systems.
Develop strategies and procedures to evaluate the behavior of the software/firmware/hardware systems against expected behavior. Continuous testing and confirmation of accuracy and performance of deployed systems. Collaboration with the Support and Manufacturing teams to quickly identify systemic problems and identify solutions.
Location Datona Beach, Florida
Required Education and Experience
Qualifications
Responsibilities
Skills
What we Offer We offer competitive compensation, a highly team-oriented environment, a relaxed dress code, great benefits (401K/health/dental/etc.), a strong belief in life/work balance, and a high-tech end-product that touches human lives daily and beneficially.
Sentrics is an equal opportunity employer. All applicants will be considered for employment without attention to sex, sexual orientation, gender identity, color, race, religion, age, national origin, veteran or disability status, or any other characteristic protected by federal, state, or local laws.
Location Datona Beach, Florida
Required Education and Experience
- A minimum of 2 years of experience in senior living, hospitality, or similar industry
- High school diploma
Qualifications
- Experience with some scripting or programming languages
- Knowledge of application deployment on AWS
- Experience in Linux
- Experience with testing automation frameworks
Responsibilities
- Implement continuous monitoring and remediation on deployed systems
- Manage performance monitoring and log collection tools
- Provide front-line support and triage for support escalations
- Develop automation testing tools for continuous quality assurance
- Occasional travel to customer sites for engineering tasks
- Manage and maintain manufacturing and diagnostics tooling
Skills
- Experience in computer systems and networking
- Proficiency in basic data analysis concepts and tools like Excel
- Strong verbal and written communication skills
What we Offer We offer competitive compensation, a highly team-oriented environment, a relaxed dress code, great benefits (401K/health/dental/etc.), a strong belief in life/work balance, and a high-tech end-product that touches human lives daily and beneficially.
Sentrics is an equal opportunity employer. All applicants will be considered for employment without attention to sex, sexual orientation, gender identity, color, race, religion, age, national origin, veteran or disability status, or any other characteristic protected by federal, state, or local laws.
Vice President of Marketing
The Vice President of Marketing leads and executes the company’s marketing strategy, including account-based marketing, brand strategy, demand generation, digital marketing and PR/Communications. This leader must be strategic but also very tactical by actively engaging with the marketing team to move initiatives forward through helping with writing, design direction, project management, etc. This leader allocates effort and resources to drive overall omni-channel success including the oversight and management of the company website and demand generation efforts to ensure financial growth. This leader is also responsible for owning the marketing budget and communicating marketing analytics and metrics to the rest of the senior leadership team. The individual reports to the Chief Revenue Officer (CRO).
Location Daytona Beach FL, Akron OH, Austin TX, or Boston MA
Required Education and Experience
Responsibilities
Preferred Background
What we Offer We offer competitive compensation, a highly team-oriented environment, a relaxed dress code, great benefits (401K/health/dental/etc.), a strong belief in life/work balance, and a high-tech end-product that touches human lives daily and beneficially.
Sentrics is an equal opportunity employer. All applicants will be considered for employment without attention to sex, sexual orientation, gender identity, color, race, religion, age, national origin, veteran or disability status, or any other characteristic protected by federal, state, or local laws.
Location Daytona Beach FL, Akron OH, Austin TX, or Boston MA
Required Education and Experience
- 10+ years marketing / product marketing / brand marketing experience
- Strong tactical, hands-on Account Based Marketing and SEO experience with ability to track and optimize campaigns
- Experience using analytics and setting up “through-the-funnel” marketing dashboards to optimize marketing spend and initiatives
- Proven track record of serving as both a strategic leader and a tactical team resource who is executing on the marketing strategy
- Expertise managing and presenting a multi-brand strategy both internally (employees) and externally (customers, partners, market)
- Bachelor’s Degree or equivalent work experience
Responsibilities
- Lead the charge in driving rapid growth across our various solutions and brands.
- Oversee demand generation vehicles, their message, performance, measurement, and reporting
- Collaborate with sales leaders to drive and report on revenue performance against targets across the company
- Lead, coordinate and communicate go-to-market strategies and efforts across the company, including launch strategies, media/press announcements and internal employee communications
- Manage the marketing budget & marketing vehicle spend; allocate dollars to deliver best ROI
- Lead the Marketing Communications strategy to ensure a customer-centric value proposition is front and center
- Lead marketing planning and coordination of strategy to achieve forward-looking company goals
- Create and drive a marketing operations culture of measurement to track and optimize key metrics and understand the pulse of how marketing impacts revenue
- Lead effective brand integration of new products and acquired companies.
- Participate in product design and product marketing tradeoffs to ensure the right products are brought to market
- Initiate ROI-based scenario planning to optimize marketing investments and net marketing outcomes
- Know our market, customers, customer segments, trends, customer pain points, and benefits of our products / services
- Consider customer impact in all marketing decisions
- Study and stay abreast of industry trends, competitive strategies, best practices, opportunities, threats and develop/implement plans to keep our company in an industry-leading position.
- Ability to travel: 15-20%
Preferred Background
- SaaS marketing experience
- Proven experience using digital Account-Based Marketing (ABM) initiatives to drive MQLs
- Go-to-market experience across a multi-brand offering
- Experience working with private equity-backed, fast-growth mid-market businesses
- Experience with integrating acquisitions
What we Offer We offer competitive compensation, a highly team-oriented environment, a relaxed dress code, great benefits (401K/health/dental/etc.), a strong belief in life/work balance, and a high-tech end-product that touches human lives daily and beneficially.
Sentrics is an equal opportunity employer. All applicants will be considered for employment without attention to sex, sexual orientation, gender identity, color, race, religion, age, national origin, veteran or disability status, or any other characteristic protected by federal, state, or local laws.
Onboarding Specialist
As a Customer Onboarding Specialist you will join a team of skilled, experienced, and forward-thinking people who take a customer-centric approach to all they do. You will be working with our newest customers and will be responsible for the onboarding, training, and success of these customers on our platform.
Location Remote/Traveling
Required Education and Experience
Responsibilities
What we Offer We offer competitive compensation, a highly team-oriented environment, a relaxed dress code, great benefits (401K/health/dental/etc.), a strong belief in life/work balance, and a high-tech end-product that touches human lives daily and beneficially.
Sentrics is an equal opportunity employer. All applicants will be considered for employment without attention to sex, sexual orientation, gender identity, color, race, religion, age, national origin, veteran or disability status, or any other characteristic protected by federal, state, or local laws.
Location Remote/Traveling
Required Education and Experience
- Project management: 3 years (Preferred)
Responsibilities
- Go the extra mile to engage customers
- Resolve product or service challenges by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Provide Customer Service phone, email and live remote support
- Conduct daily Technology/Connectivity Checks: includes reporting, follow-up and resolution
- Manage & procure e-commerce product & service orders
- Manage and analyze Account Service Reports on a regular basis
- Configure Connected Living software for specific client rollouts
- Upload and manage content in our system
- 3-5 years of professional experience with time spent in a project management /customer facing role.
- Senior Living industry background is a plus, with previous experience in onboarding customers is a must!
- Experience owning, managing and driving projects forward in a timely manner.
- Strong verbal and written communication skills.
- Ability to work both independently and with other onboarding team members.
- Ability to organize and manage multiple workflows simultaneously.
- A natural inclination for building relationships.
- Strong sense of empathy with a healthy dash of humor
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
- Microsoft Office Suite
- Hubspot CRM
- Comfort using and troubleshooting Voice, Web & Mobile technology
What we Offer We offer competitive compensation, a highly team-oriented environment, a relaxed dress code, great benefits (401K/health/dental/etc.), a strong belief in life/work balance, and a high-tech end-product that touches human lives daily and beneficially.
Sentrics is an equal opportunity employer. All applicants will be considered for employment without attention to sex, sexual orientation, gender identity, color, race, religion, age, national origin, veteran or disability status, or any other characteristic protected by federal, state, or local laws.
Staff Accountant
Sentrics is a market-leading integrated technology company delivering equipment, software and services to the senior living industry. This position utilizes analytical skills, critical thinking, and technical accounting knowledge to record and process daily accounting transactions, reconciliations, and reports. If you are a self-starter that enjoys a collaborative work style that is challenging and engaging and thrives in a dynamic environment that allows you to succeed, join our growing team!
Location Akron, OH or Ormond Beach, FL
Required Education and Experience
Responsibilities
Work Environment This role routinely uses standard office equipment such as computers, phones, printers, and proprietary systems. The working environment may include at-home, office, and customer sites. At-home offices must include the communication equipment necessary (e.g., Internet, phone, and print) to perform work to the highest level of standards.
What we Offer We offer competitive compensation, a highly team-oriented environment, a relaxed dress code, great benefits (401K/health/dental/etc.), a strong belief in life/work balance, and a high-tech end-product that touches human lives daily and beneficially.
Sentrics is an equal opportunity employer. All applicants will be considered for employment without attention to sex, sexual orientation, gender identity, color, race, religion, age, national origin, veteran or disability status, or any other characteristic protected by federal, state, or local laws.
Location Akron, OH or Ormond Beach, FL
Required Education and Experience
- Bachelor’s Degree in Accounting or related field
- Ability to work independently with minimal instruction, including prioritizing and managing competing projects and deadlines
- Strong organizational and communication skills
- Detail-oriented
- Knowledge of general financial accounting and cost accounting
- Understanding of and the ability to adhere to generally accepted accounting principles
- Able to develop and maintain good working relationships with all levels of staff
- Intermediate user of Microsoft Excel
- Working knowledge of general ledger systems a plus (e.g. Netsuite, Sage, Intacct)
Responsibilities
- Perform general ledger accounting activities for select accounts
- Participate in recording invoices and transactions in support of month-end close
- Reconcile bank accounts, verifying existence and accuracy of transactions
- Reconciles cash disbursement accounts, fixed assets and other financial accounts
- Verifies and/or completes payment of invoices associated with accounts payable and ensures payments are charged to the appropriate accounts
- Provides outside auditors with assistance; gathers necessary account information and documents to perform annual audit
- Support compliance activities related to tax or regulatory filings
- Maintains knowledge of acceptable accounting practices and procedures
- Document and improve daily accounting processes in support of standardization initiatives across our various entities
- Comfortable processing transactions in a multi-company environment
Work Environment This role routinely uses standard office equipment such as computers, phones, printers, and proprietary systems. The working environment may include at-home, office, and customer sites. At-home offices must include the communication equipment necessary (e.g., Internet, phone, and print) to perform work to the highest level of standards.
What we Offer We offer competitive compensation, a highly team-oriented environment, a relaxed dress code, great benefits (401K/health/dental/etc.), a strong belief in life/work balance, and a high-tech end-product that touches human lives daily and beneficially.
Sentrics is an equal opportunity employer. All applicants will be considered for employment without attention to sex, sexual orientation, gender identity, color, race, religion, age, national origin, veteran or disability status, or any other characteristic protected by federal, state, or local laws.
Project Coordinator
A project coordinator executes the engineered solutions for our clients. Coordinators play a role from solutions engineering through implementation and hand-off. A coordinator is responsible for the detailed management of multiple projects, including proper documentation, timely project updates, and milestone management.
Location Akron, OH or Datyona Beach, FL
Required Education and Experience
Essential Responsibilities
Additional Responsibilities
What we Offer We offer competitive compensation, a highly team-oriented environment, a relaxed dress code, great benefits (401K/health/dental/etc.), a strong belief in life/work balance, and a high-tech end-product that touches human lives daily and beneficially.
Sentrics is an equal opportunity employer. All applicants will be considered for employment without attention to sex, sexual orientation, gender identity, color, race, religion, age, national origin, veteran or disability status, or any other characteristic protected by federal, state, or local laws.
Location Akron, OH or Datyona Beach, FL
Required Education and Experience
- Minimum 3 years’ experience coordinating and/supporting business processes
- Experience with network design, installation standards, and field deployment of internet and phone services
- Possessing skills like organization, presentation, and customer service skills
- Skilled with computer office suites to include word processing, e-mail, and spreadsheets
- PMI certified or equivalent preferred
- Experience with both new construction and retrofit environments
- Experience with phone, internet, TV delivery a plus
Essential Responsibilities
- Responsible for coordinating projects with the design engineering team to the project implementation through cutover; Identifies scope and planning of the project life cycle deployment
- Performs on-site installations as the site lead, working with subcontractors, vendors, and our clients
- Manages subcontractor teams and holds them to Sentrics quality standards
- Works with vendors in deploying onsite pre-reqs, installations, and onboarding
- Defines resources and schedule for project and program implementation
- Maintains project and technical documentation, updating company-wide shared copies with changes as they are completed
- Coordinates with vendors for timely site-req deliverables
- Monitors and reports on installation progress, assisting with any associated problem resolution
- Identifies and resolves project issues effectively. Escalates tasks to appropriate team members in various internal departments as required
- Collect field reports and document network changes to the various departments as required
- Other duties as assigned
Additional Responsibilities
- Support and promote the mission, values and principles of Sentrics
- Quality of work - Understanding of job requirements. Accurate and detail oriented. Ability to problem solve and handle increased work volume. Results oriented
- Organizational Skills - Ability to plan, set goals, prioritize,and multitask while maintaining an organized work environment
- Dependability - Meet deadlines. Follow up on a timely basis. Attendance-arrival and departures meet department and supervisor’s standards
- Travel Requirements- 75%. Travel is required, must have a flexible schedule and be able to travel on short notice
- Relational Skills - A team player. Positive and cooperative attitude. Communicate well with people of all levels. Resolves conflict aptly.
What we Offer We offer competitive compensation, a highly team-oriented environment, a relaxed dress code, great benefits (401K/health/dental/etc.), a strong belief in life/work balance, and a high-tech end-product that touches human lives daily and beneficially.
Sentrics is an equal opportunity employer. All applicants will be considered for employment without attention to sex, sexual orientation, gender identity, color, race, religion, age, national origin, veteran or disability status, or any other characteristic protected by federal, state, or local laws.
Accounts Payable Specialist
Our company is looking for a motivated and enthusiastic Accounting professional to join our staff. In this role, you will be responsible for assisting our team with accounts payable, account reconciliations, recording cash transactions, month end close and other projects. You will help ensure all transactions are recorded timely and coded to the appropriate accounts. As an Accounts Payable Specialist, you will also post journal entries to the general ledger and perform administrative duties, such as data entry and electronic filing. If you are a self-starter that enjoys a collaborative work style that is challenging and engaging and thrives in a dynamic environment that allows you to work directly with clients - then YOU just might be our newest Accounting team member!
Location Akron, OH or Ormond Beach, FL
Required Education and Experience
Responsibilities
Work Enviornment This role routinely uses standard office equipment such as computers, phones, printers, and proprietary systems. The working environment may include at-home, office, and customer sites. At-home offices must include the communication equipment necessary (e.g., Internet, phone, and print) to perform work to the highest level of standards.
What we Offer We offer competitive compensation, a highly team-oriented environment, a relaxed dress code, great benefits (401K/health/dental/etc.), a strong belief in life/work balance, and a high-tech end-product that touches human lives daily and beneficially.
Sentrics is an equal opportunity employer. All applicants will be considered for employment without attention to sex, sexual orientation, gender identity, color, race, religion, age, national origin, veteran or disability status, or any other characteristic protected by federal, state, or local laws.
Location Akron, OH or Ormond Beach, FL
Required Education and Experience
- High School Diploma or GED required: Advanced Degree preferred in Accounting or related field
- Ability to work independently with minimal instruction, including prioritizing and managing competing projects and deadlines
- Strong organizational and communication skills
- Detail-oriented
- Knowledge of general financial accounting and cost accounting
- Understanding of and the ability to adhere to generally accepted accounting principles
- Able to develop and maintain good working relationships with all levels of staff
- Intermediate user of Microsoft Excel
- Working knowledge of general ledger systems a plus (e.g. Netsuite, Sage, Intacct)
Responsibilities
- Process vendor invoices (manage AP Inbox, obtain approval, determine account coding and data entry into general ledger)
- Prepare and enter various monthly journal entries
- Reconcile various general ledger accounts
- Support Vendor 1099 process and collect all W9 for new vendors
- Maintain and setup all Vendor records
- Process and reconcile Purchase Orders
- Maintain electronic vendor files to ensure all agreements, invoices, purchase orders, or related documentation are complete
- Exceptional customer service for all internal and external parties
- Sort, print and mail checks where required
- Reconcile vendor statements, research, and correct any vendor discrepancies
- Comfortable processing transactions in a multi-company environment
Work Enviornment This role routinely uses standard office equipment such as computers, phones, printers, and proprietary systems. The working environment may include at-home, office, and customer sites. At-home offices must include the communication equipment necessary (e.g., Internet, phone, and print) to perform work to the highest level of standards.
What we Offer We offer competitive compensation, a highly team-oriented environment, a relaxed dress code, great benefits (401K/health/dental/etc.), a strong belief in life/work balance, and a high-tech end-product that touches human lives daily and beneficially.
Sentrics is an equal opportunity employer. All applicants will be considered for employment without attention to sex, sexual orientation, gender identity, color, race, religion, age, national origin, veteran or disability status, or any other characteristic protected by federal, state, or local laws.
Sales Operations Coordinator
The Sales Operations Specialist supports sales in various aspects of the sales cycle across all Sentrics operating companies.
Location Akron, OH or Ormond Beach, FL
Required Education and Experience
Responsibilities
Competencies & Skills
Work Environment & Physical Demands
Sentrics is an equal opportunity employer. All applicants will be considered for employment without attention to sex, sexual orientation, gender identity, color, race, religion, age, national origin, veteran or disability status, or any other characteristic protected by federal, state, or local laws.
Location Akron, OH or Ormond Beach, FL
Required Education and Experience
- Bachelor’s degree required
- 3 or more years of sales support or client support experience
- Experience with the Salesforce.com system is preferred, but not required
Responsibilities
- Increase sales by performing pre-and post-sale activities for moderately complex orders and managing a portfolio of in-flight proposals and orders
- Maintain accurate and complete records and sales orders by capturing client, contract, product, price and other order information while identifying and correcting discrepancies
- Initiate the installation process by creating new orders, service and billing accounts, sales opportunities, service requests and client records
- Create and monitor dashboards and reports to advance order, identify and initiate activities to be performed by other departments, escalate delays to stakeholders and resolve rejected orders
- Evaluate sales orders to ensure compliance with established business rules and processes, identify errors and correct as needed
- Promote efficiency company-wide by coaching sales representatives on order flow, CRM system functionality and use, product requirements and pricing policies
- Ensure sales process adoption and compliance and identify opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency
- Track, analyze and report on key metrics
- Provide and support ad-hoc reporting services for non-standard issues and analyses
- Play a key role in user acceptance testing for rollouts
- Develop and maintain process documents for internal support and/or training, flagging operational inefficiencies to the SVP of Sales Operations
- Perform change management functions to align behaviors and drive adoption of Salesforce across the company
- Assist in training of new users, and grow the Salesforce.com skill set across the organization
- Perform additional duties related to the position as assigned
Competencies & Skills
- Proficient in Microsoft Excel
- Excellent oral and written communications
- Disciplined, self-motivated work ethic
- Collaborates well with others
- Able to multi-task without losing focus of deadlines
- Fast learner and able to prioritize effectively
Work Environment & Physical Demands
- This position requires minimal travel, not to exceed 25%
- This is a full-time, 40-hour per week position
- Responsibilities require working some evenings and weekends (within reason), to support “peak” seasons.
Sentrics is an equal opportunity employer. All applicants will be considered for employment without attention to sex, sexual orientation, gender identity, color, race, religion, age, national origin, veteran or disability status, or any other characteristic protected by federal, state, or local laws.
Sentrics is Purpose Driven
Our Purpose: Increase quality, improve financial performance, and enhance the experience for the lives that we touch each day.
What that means to:
Residents / Patients
Improve the quality of life, lower cost and stress in daily interactions, and allow engagement with their family and community in a meaningful way.
Families
Improve the quality of service they receive from their loved one’s community, lower the cost and stress of their interactions with their loved one, and allow them to experience daily interaction that allows them to have peace of mind.
Owners/Operators
Improve the quality of technology and service they provide to their residents, lower the cost of ownership and maximize return on investment, and improve their interaction with their business partners.
Shareholders
Improve the quality of the assets and the performance of the organization, increase shareholder value exponentially, and create a partnership model where open and real-time communication is the norm.
Healthcare Ecosystem
Improve the access and quality of data to make better care decisions, lower the cost of healthcare in the industry, and provide a better experience to their members and patients.
Our Culture
When you work at Sentrics, you will experience a culture designed with you in mind:
- Town Halls: Monthly meetings with the Sentrics CEO keep you informed.
- CEO Award: One individual is recognized each year for having the largest impact on the company.
- Leadership Academy: Hand-picked group of individuals that participate in an extended servant leadership course.
- Accolades: Individual team recognition for outstanding achievements.
- The Extras: Organized team activities. Casual dress code. Family first philosophy. PTO, paid Holidays, healthcare benefits, 401K program and professional development opportunities.
